Return & Refund Policy

We want you to be satisfied with your purchase. Here's our return and refund process:

1. Return Eligibility

Returns are accepted if:

• Requested within 7 days of delivery

• Item is unused, unopened, and in original packaging

• Products like cosmetics, hygiene items, or opened goods are not returnable

📧 To request a return: Email support@luxloop.shop with:

• Order number

• Photos (if defective/damaged)

• Reason for return

2. Refund Process

Once we receive and inspect the item:

• Approved refunds are processed in 7–10 business days

• Refunds for prepaid orders go to original payment method

• COD refunds are issued via UPI/bank transfer

3. Non-Refundable Items

• Items marked final sale

• Gift cards or free gifts

• Health/personal use products

4. Replacements

Replacements are issued only for damaged/defective items. Contact us for eligibility.